Delivery / Fulfillment Policy

Thank you for visiting and shopping at Lakumall. Following are the terms and conditions that constitute our Delivery Policy.

Nationwide Delivery Policy

Delivery processing time

All orders are processed within 5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, Deliverys may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in Delivery of your order, we will contact you via email or telephone.

Delivery rates & delivery estimates

Delivery charges for your order will be calculated and displayed at checkout based on address.

* Free delivery option is only available for orders with delivery addresses within Peninsular Malaysia

Delivery delays can occasionally occur.

Delivery to P.O. boxes

Lakumall ships to addresses within the Malaysia only.

Delivery confirmation & Order tracking

You will receive a Delivery Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Lakumall is not responsible for any customs and taxes applied to your order. All fees imposed during or after Delivery are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Lakumall is not liable for any products damaged or lost during Delivery. If you received your order damaged, please contact the Delivery carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.